SIUT Privacy Policy

Sindh Institute of Urology and Transplantation (the SIUT) is an autonomous body constituted through an Act - The Sindh Institute of Urology and Transplantation Act No II of 1991, approved by the Provincial Government of Sindh, Pakistan. It is a project supported by SIUT TRUST - a charitable organisation for the benefit of the public aiming to provide free medical facilities and has been duly established through a Trust Deed under the Trusts Act, 1882.

SIUT is registered with Federal Board of Revenue FBR) with NTN - 1550365-8 and its income is exempt from tax under Clause 66, Part I of Second Schedule to the Income Tax Ordinance, 2001. All donations are also tax deductable in the hands of Donors as per Clause 61, Part I of Second Schedule to the Income Tax Ordinance, 2001.

This privacy policy sets out the SIUT's practices in relation to the collection, use, storage and disclosure of personal information. We are committed to protecting the privacy and security of the users of our website and application. This privacy policy will tell you what information we collect, how it is used, and what your choices are. Please read this policy carefully. Except where specifically requested, SIUT does not wish to receive personal or other confidential information from you via the Internet.

The SIUT may modify or update this privacy policy from time to time by publishing a modified or updated version of it on its website.

The SIUT encourages individuals to check the SIUT's website periodically to ensure that they are aware of the SIUT's current privacy policy.

By providing personal information to us, you consent to our collection, use and disclosure of that personal information on the terms of this privacy policy and any other contractual or other arrangements that apply between us (if any).

What personal information do we collect and why?

The SIUT collects personal information from donors, supporters, volunteers, patients and other contacts that is necessary for it to perform its functions. The types of personal information the SIUT collects, and the purposes of collecting that information, include:

Donors:

When you make a donation, including via this website, in person, over the phone, by direct deposit, via email, by post, or through our fundraising personnel or volunteers as part of any of our fundraising events or activities or at our offices, the SIUT collects and stores in our database your name, phone number, address, email address, payment amount and billing details (including credit card details if relevant), and other contact information. We will use this information to process your donation, complete your tax receipt and to send you further information about the SIUT for promotional purposes.

Supporters and volunteers:

The SIUT may also collect its supporters' and volunteers' names, phone numbers, addresses, email addresses, and other contact information, records of communication between them and the SIUT and other personal information about our current and potential supporters and volunteers so that we can encourage, record and acknowledge their support and communicate with them about the SIUT and our activities.

Patients:

The SIUT may receive or request details about individual patients, such as their name, age and with the patient's consent, their medical condition, medical treatment, and medical history, for medical purposes, and may communicate directly with patients and their families for this purpose. All patient information received and collected by the SIUT will be treated in the strictest confidence, and will not be made public or distributed to the media without prior patient consent.

Distributing publications:

We collect contact details (which may include name, phone number, address, email address, and other contact information) when individuals contact or interact with us in order to distribute newsletters and other communications in print and electronic form from time to time. Recipients may choose to have their contact details removed from our distribution lists by contacting our Privacy Officer using the contact details at the end of this privacy policy.

Conducting events:

We collect contact details, donation history and other personal information, including photographs and videos, about patients and their family members, donors, volunteers and other supporters who wish to join or participate in our events, programmes we conduct and our publications. This information is used to administer these events, promote and seek support for such events, share individuals' stories with the community and for the activities of the SIUT. With the consent of the relevant person, this information may include health or other sensitive information.

Assisting with your queries:

You may choose to provide us with your name or other contact details when you call us by phone or write to us so that we can respond to your requests, for our newsletter or for other information about the SIUT's services or operations.

Conducting our general business activities:

The SIUT collects personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors and agents for our general business operations.

Applying for a position (as a volunteer or employee) with the SIUT:

We may collect your personal information, including name and contact details, information about your working history and relevant records checks when you apply for a position with us, in order for us to assess your suitability for that or other positions.

Credit / Debit Card Data:

Any credit / debit card transactions information processed via our database is not stored by the SIUT, but rather with a contracted cloud based third party storage provider. Credit card transaction data for recurring donations is stored tokenised in a secure payment gateway that is PCI compliant.

Generally, we collect information directly from the relevant individual. Sometimes, we may need to collect information about an individual from third parties including parents, carers, guardians or other third-party information sources. We will do this if the individual has consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the individual.

Provision of your personal details is the most effective method for the SIUT to communicate with you, and to assist in the efficient delivery of services.

How do we use and disclose personal information?

We use and disclose personal information we collect to:

process donations and communicate with our donors and supporters, including sending them information (which may be by phone, post, email or other electronic means directly from us or a third-party mailing house); communicate with donors and supporters, patients and their family members, employees and volunteers (including responding to queries and complaints) and to distribute our publications, conduct fundraising events, appeal for further donations and support and raise awareness about our fundraising activities and our mission; and conduct our general business activities, including interacting with contractors and service providers and administration including measuring and assessing the level of support we receive and the effectiveness of our fundraising activities and assessing applicants for positions with us.

The disclosures referred to above may include disclosure to our third parties such as our contractors, service providers, partners, employees and volunteers only to the extent necessary for them to perform their duties to us. We use a range of suppliers, service providers, contractors and partners to enable us to perform the activities and functions of the SIUT.

We may also disclose the personal information of patients to their family members or guardian, for the purpose of discussing stories about their experience with the SIUT which the patients have agreed to share via our publications or for other fundraising activities. We may, with your permission, also send the patient stories to third parties to help promote their fundraising efforts for the SIUT and refer to patient stories in our publications, including on our website. Any personal information disclosed via our website may include disclosure to recipients who access our website in countries outside Pakistan.

Who may act on a patient's behalf?

The following responsible persons may, depending on the circumstances of a patient, be treated as being able to act on a patient's behalf for the purposes of this privacy policy and the collection, use and disclosure of personal information:

A guardian, parent, carer or other person responsible for the care of the patient; someone with a general power of attorney or a power of attorney which includes health-related power; a person recognised under a law as responsible for any aspect of the care or welfare of the patient which is relevant to something the SIUT does or intends to do; and a person nominated in writing by the patient while the patient is capable of giving consent.

How secure is your personal information?

We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it, including the use of passwords and firewalls. We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

For online donation from our site, you will be required to provide your credit / debit card information to complete the transaction. Please note that the links present on our donations page are authorized and secure for the submission of personal credit or debit card information, and are run by the site's transaction partners Merchant e-solutions, UBL, Pakistan. We prevent unauthorized access by a secure firewall and use of security infrastructure to protect the integrity and privacy of the personal information you provide to us. As an additional security measure, your personal information is also encrypted during transmission by Secure Socket Layer encryption software certified by VeriSign.

Accessing and correcting your personal information

Generally, you have the right to access the personal information we have about you. The SIUT will handle requests for access to personal information in accordance with its policies. To request access to your personal information, please contact our Privacy Officer using the contact details at the end of this privacy policy.

When you request access, we may need to take measures to verify your identity. If you would like a copy of the personal information that we have about you, in order to verify your identity, please send the request to our Privacy Officer in writing, by mail set out at the end of this privacy policy. In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request, we will acknowledge your request within 14 days and respond within 30 days after your request is made. If for any reason we refuse to give you access to your personal information, or do not give you access in the manner in which you have requested, we will provide you with a written notice giving you the reasons for our refusal (unless it would be unreasonable for us to do so). If you believe that your personal information held by us is inaccurate, incomplete or out of date, you may contact our Privacy Officer using the contact details at the end of this privacy policy to request that we correct that information. In most cases, we will amend any inaccurate, incomplete or out of date information.

Making a complaint

You may make a complaint about our handling of your personal information by contacting our Privacy Officer in writing, by mail or email set out at the end of this privacy policy. We will generally acknowledge your request within 14 days and respond within 30 days after your request is made or let you know what the next steps are for resolving your complaint.

Making contact with us

If you would like to access your personal information held by us or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact through our website or at below mentioned contact details of Privacy Officer:

Phone: +92-21-32730351, 32730387

Email: info@siut.org

Mail: Privacy Officer, Secretariat, Sindh Institute of Urology and Transplantation (SIUT), Baba-e-Urdu Road, Civil Hospital, Karachi, Pakistan.

Mail Privacy Information:

At SIUT, we really value our relationship with you. It is only with the support of people like you that we can continue helping patients. The SIUT collects your personal information in order to process your donation and to provide you information set out in our privacy policy at www.siut.org/privacy-policy. The Privacy Policy explains how the SIUT will collect, use, store and disclose your personal information, what it means for you if the SIUT does not collect this information, and the way in which you can access and seek the correction of your personal information or complain.

If you do NOT want to receive future communications from SIUT please communicate to us in writing.

Privacy Policy Update

If we ever change our privacy policy or disclaimer statement, We will incorporate and update changes on this page so that you are always aware of the information that we collect from you and how we use and secure it. If you have questions or comments about our privacy policy, please feel free to contact us.

FAQ

For any query please contact

Sindh Institute of Urology and Transplantation
Civil Hospital, Karachi - 74200
Pakistan

Phone: +92-21-32730351,
32730387,
99216752,
99215718
Email: info@siut.org